18 Aug
|
Digitide Solutions
|
Bengaluru
18 Aug
Digitide Solutions
Bengaluru
Key Responsibilities
- De-escalate High-Stress Situations: Act as the primary point of contact for severely dissatisfied customers via phone, email, and live chat, guiding them toward amicable resolutions.
- Perform Deep-Dive Investigations: Uncover the technical or procedural breakdown behind complex customer issues by auditing account histories and backend logs.
- Cross-Functional Collaboration: Partner tightly with Engineering, Legal, Billing, and Product management to quick-track solutions for systemic or critical bottlenecks.
- Authorize Exceptions & Goodwill Gestures: Exercise sound judgment to issue corporate refunds, account credits, or policy overrides that balance customer loyalty against business profitability.
- Perform Post-Incident Root Cause Analysis: Analyze recurring escalation trends to draft actionable process-improvement recoRole & responsibilities
📌 Customer Care Executive (Bengaluru)
🏢 Digitide Solutions
📍 Bengaluru