POSITION FOCUS

The Principal Interface Engineer position focuses on training, resolve common and complex errors, resolves interface web tickets, perform setup for end-users of varying technical knowledge, building, implementing, and supporting software customer workflow components as requested. Working with the Development, QA and Support teams to best serve our customers.

- Consistently provide Best in Class customer service utilizing HDI standards.
- Adhere to best practices as established within Deliver Health.
- Meet and contribute to customer satisfaction goals
- Customer-in focus
- Collaborate with Internal and external resources
- Provide customer Ad hoc training to internal and external customers
- The position requires a customer-focused, self-motivated, and detailed-oriented individual
- Ability to multi-task in a quick-paced environment
- Act as an interface escalation resource for support, implementations and other interface team members
- Self-driven learner, open to continuous learning approach
- Problem solving/creative thinking mindset
- Solution driven thinking
- Develop internal and external technical documents
- Responsible with team knowledge transfer
- Builds upon problem resolution management
- Builds, Implements, and supports software customer workflow components

PRINCIPAL DUTIES

- Work with internal and external customers to build and maintain interfaces for all Deliver Health Customers.
- When required, build custom interfaces and custom filters
- Monitors, manages, and documents all actions and solutions into a Deliver Health ticketing system
- Maintains knowledge of current software versions and known issues




- Responsible for monitoring ticketing system and processing customer/internal user submitted emails to that system
- Resolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments.
- Responsible for completing all required learning events and training.
- Provides training for partners and end-customers as needed
- Perform other duties or projects as assigned

KNOWLEDGE, SKILLS AND QUALIFICATIONS

Minimum 5+ years experience in a technical environment, working in the healthcare industry, customer support role.

Must be proficient in back-end process and workflow for specific platform

Required Skills:

- Effective and professional communications skills
- Strong critical thinking and problem-solving skills
- Dependable and punctual
- Positive attitude
- Work well under pressure
- Good interpersonal skills and exceptional customer service skills
- Detail oriented, understands and works well with varying standards and processes

Must be an expert with and have strong problems solving skills with the following:

- Windows 11 or higher
- Platform-specific knowledge
- Workflow
- Configuration
- Templates
- Reports
- MS Office
- Online Collaboration tools
- Deliver Health ticketing system
- Networking and network topology as implemented within a business or medical environment
- Database Knowledge (SQL/Oracle/Access)
- Middleware/Interfacing systems (EMR Interfaces)

Must be proficient in one or more programming languages as required by platform:

- XML
- SQL Scripting
- RTF
- HTML
- HL7

EDUCATION

- Associates College/University degree in Computer Science or a minimum of 5 years’ relevant work experience
- Relevant Certifications considered an asset

📌 Principal Interface Engineer (Bengaluru)
🏢 Deliverhealth Solutions
📍 Bengaluru