18 Aug
|
Naukri E-hire Campaign
|
Bengaluru
18 Aug
Naukri E-hire Campaign
Bengaluru
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding software products and services.
- Troubleshoot issues with CRM systems, including Salesforce, to resolve customer complaints efficiently.
- Collaborate with internal teams to identify solutions for complex technical problems and implement fixes promptly.
- Document all interactions with customers using CRM tools to maintain accurate records.
Job Requirements :
- 2-6 years of experience in a similar role providing technical support specialist services.
- Solid knowledge of CRM systems, particularly Salesforce.
- Excellent customer service skills with the ability to handle high-pressure situations calmly.
📌 Technical Support Specialist (Bengaluru)
🏢 Naukri E-hire Campaign
📍 Bengaluru