The Two-Wheeler Service Advisor acts as the key point of contact between customers and the service department. This role involves understanding customer concerns, suggesting appropriate services, coordinating with the technical team, and ensuring timely delivery of serviced vehicles. The advisor is also responsible for maintaining high levels of customer satisfaction and loyalty.
Key Responsibilities:
- Greet customers professionally and understand their service needs.
- Explain the service process, estimated cost, and time required.
- Open job cards accurately and ensure all customer complaints are recorded.
- Coordinate with technicians for diagnosis and repair requirements.
- Update customers about the service progress and any additional work required.
- Carry out final inspection and ensure the quality of service before delivery.
- Conduct service follow-ups and handle post-service complaints if any.
- Promote additional services, accessories, and service packages.
- Maintain accurate service records and documentation.
- Meet daily/weekly service targets and contribute to overall service center performance.
Required Skills and Qualifications:
- High school diploma or equivalent; ITI/Diploma in Automobile Engineering preferred.
- 6-20 years of experience in two-wheeler service or customer handling roles.
- Strong knowledge of two-wheeler components and servicing procedures.
- Excellent communication and interpersonal skills.
- Good organizational and problem-solving abilities.
- Customer-oriented attitude with a skilled appearance.