JOB DESCRIPTION SALES HEAD EXECUTIVE FOR HERO BIKE SHOWROOM

Industry: Two-Wheeler / Automobile Dealership

Department: Sales

Working Days: Monday to Saturday

Team Size: Approximately 6 Sales Executives

Experience Required: Minimum 2 Years

ROLE OVERVIEW

We are looking for an experienced and responsible Sales Head Executive to manage the sales operations of our HERO two-wheeler showroom.

The candidate will be responsible for leading the showroom sales team, achieving monthly sales targets, maintaining customer satisfaction, and ensuring smooth coordination between the sales team and management.

The ideal candidate should have prior sales experience, preferably in the automobile, two-wheeler, insurance, vehicle finance, banking sales, or a related customer-facing sales role.

KEY RESPONSIBILITIES

1. Lead, supervise, and motivate a sales team of approximately 6 executives.

2. Achieve the showroom's daily, weekly, and monthly sales targets.

3. Allocate leads and customer enquiries among sales executives and regularly follow up on their progress.

4. Monitor the individual performance of sales executives and help underperforming team members improve.

5. Conduct regular team meetings and ensure good teamwork, discipline, and coordination.

6. Follow up on showroom enquiries, walk-in customers, telephone enquiries, and prospective customers.

7. Ensure customers receive proper explanations regarding motorcycle and scooter models, variants, features, specifications, pricing, quotations, finance options, EMI, insurance, registration, exchange, booking, and vehicle delivery.

8. Ensure proper follow-up from customer enquiry until vehicle delivery.

9. Monitor vehicle bookings, pending payments, finance approvals, registrations, and vehicle deliveries.

10. Coordinate with finance, insurance, accounts, vehicle stock, registration,



service, and delivery teams whenever required.

11. Ensure all required customer documents are collected and processed correctly.

12. Maintain accurate sales reports and provide regular updates to showroom management.

13. Handle customer complaints and angry or difficult customers professionally and resolve issues wherever possible.

14. Ensure the sales team maintains good customer relationships and provides a professional showroom experience.

15. Monitor competitor offers, vehicle pricing, schemes, and market trends in the local area.

16. Ensure that the showroom achieves its sales targets without compromising customer satisfaction or teamwork.

REQUIRED AUTOMOTIVE KNOWLEDGE

The candidate should have basic working knowledge of the two-wheeler automobile industry and should understand the following terms and processes.

Ex-showroom price

On-road price

Vehicle models and variants

Engine capacity and CC

Mileage

Registration and RTO process

Road tax

Vehicle insurance

Finance and EMI

Down payment

Loan approval process

Vehicle exchange process

Vehicle booking process

Vehicle allocation

PDI or Pre-Delivery Inspection

Vehicle invoicing

Vehicle delivery process

Warranty

Free service and service schedule

Basic motorcycle and scooter features

Detailed mechanical or technical knowledge is not compulsory. However,



the candidate should be comfortable learning and explaining basic vehicle features and automobile terminology to customers.

CANDIDATE REQUIREMENTS

Minimum 2 years of sales experience.

Experience in the automobile or two-wheeler industry is strongly preferred.

Candidates with experience in insurance, vehicle finance, banking sales, or similar customer-facing sales industries may also apply.

Previous experience managing or supervising a small sales team is preferred.

Strong leadership and team management skills.

Target-oriented and capable of working under sales pressure.

Good customer-handling and negotiation skills.

Must be capable of handling customer complaints and difficult customers calmly and professionally.

Good communication and interpersonal skills.

Basic computer knowledge and ability to work with Excel and sales reports is preferred.

Must be responsible, punctual, disciplined, and capable of reporting directly to management.

LANGUAGE REQUIREMENT

Tamil: Fluent and mandatory

English: Working proficiency and mandatory

The candidate should be able to communicate confidently with customers and employees in both Tamil and English.

WORKING SCHEDULE

Monday to Saturday

The candidate should be comfortable working according to showroom sales requirements and handling additional responsibilities during high-demand periods, festivals, promotional campaigns, and month-end target closures.

IDEAL CANDIDATE

We are looking for someone who can act as the bridge between showroom management and the sales team.

The candidate should be capable of inspiring the team, achieving sales targets, maintaining discipline, encouraging teamwork, handling customers professionally, and creating a positive working environment within the showroom

Perks and benefits

Health insurance, Annual bonus

📌 Walk-in || Sales Manager (Viluppuram)
🏢 RK MOTORS
📍 Viluppuram