Job Title: Account Support Executive

Location: Current Delhi

Role Overview

This position will report to the Account Support Manager, Sales Operations.

The Account Support role is responsible for supporting renewal sales activities and ensuring smooth contract execution, invoicing, and customer communication within the assigned region. The role works closely with Sales, Finance, Legal, Tax and other stake holders Customer teams to manage renewals, maintain accurate CRM data, and support daily operational activities.

The role of Account Support Executive is vital to the business and has direct impact on customer satisfaction. The account support role is continuously enhanced by team training and by facilitating personal development.

Job Responsibilities

- Generate reports and analysis on renewal sales progress for assigned region, leveraging Data Analytics / Quantitative Skills to provide insights and support informed decision-making.
- Prepare renewals and planning (i.e. calculate journal licenses, calculate eBook quotes), demonstrating strong Action-Oriented behavior and Drives Results focus to ensure timely renewal readiness.
- Prepare (in CRM/ERP system) the quote and contract to trigger invoicing, applying strong Product and Service Knowledge and attention to detail.
- Ensure accurate invoicing and documentation to customers, exercising sound Decision Quality and maintaining high standards of accuracy.
- Provide first-level support to sales and customers on license agreement changes and amendments, using Consultative Selling skills and Product and Service Knowledge to address customer needs effectively.
- Be the first point of contact for customers regarding contract execution, fulfillment, and invoicing, demonstrating strong Collaboration and customer service capabilities.
- Coordinate all customer correspondence and agreements within the assigned region, utilizing Project Management, Collaboration, and Organizational Savvy to manage multiple stakeholders effectively.




- Proactively communicate with customers, align new contract terms and agreed fees, and obtain the customer s signed license, applying Consultative Selling, Collaboration, and a strong customer-focused approach.
- Manage customer requests and provide assistance on daily operations (i.e. engage with customers to enhance customer data quality, answer questions connected to contract data or invoicing data), demonstrating Action-Oriented behavior and solid stakeholder management skills.
- Provide feedback and proposals to improve sales and support workflows (in systems) to work more effectively and efficiently, leveraging Marketing Performance Automatization, Data Analytics / Quantitative Skills, and a continuous improvement mindset.
- Maintain excellent knowledge of the Salesforce CRM system and safeguard data quality in CRM, utilizing Data Analytics / Quantitative Skills and strong operational discipline.
- Reporting: Work with Sales to plan, drive, and track quarterly and yearly renewal closures, including large renewal management, demonstrating Project Management, Drives Results, Collaboration, and Decision Quality.

Skills, Experience and Qualifications

- Bachelor s degree with 2-7 years of experience in sales support or account support, preferably in the publishing industry.
- Strong attention to detail with excellent organizational and analytical skills.
- Good team player with strong interpersonal and communication skills.
- Comfortable managing customer expectations and coordinating across multiple stakeholders.
- Strong computer skills, including MS Word, Excel, and PowerPoint.
- Good knowledge of Salesforce CRM and commitment to maintaining accurate data quality.
- Ability to work effectively in a fast-paced, customer-focused environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Account Support Executive (New Delhi)
🏢 Biomed Central
📍 New Delhi