Job Summary

The Branch Manager, reporting into Regional Manager North, will be responsible for the overall profitability, operational excellence, customer satisfaction, and business growth of the Gurgaon branch. The role requires a dynamic leader who can drive sales, manage branch operations, build a high-performing team, and ensure compliance with company policies while achieving branch revenue and profitability targets.

Responsibilities

Business Development

- Develop and execute the branchs sales strategy to achieve revenue and gross profit targets.
- Acquire new customers across Ocean Freight, Air Freight, Customs Brokerage, Warehousing, Transportation, and Project Logistics.
- Strengthen relationships with existing customers and drive account growth.
- Identify new business opportunities within the NCR region.
- Represent Boltcargo at customer meetings, networking events, and industry forums.

Branch Operations

- Oversee day-to-day branch operations to ensure efficient and timely execution of shipments.
- Ensure high standards of customer service and operational efficiency.
- Coordinate with Pricing, Operations, Finance, and overseas partners to deliver seamless logistics solutions.
- Monitor shipment performance, service quality, and customer satisfaction.
- Resolve customer escalations promptly.

Financial Management

- Achieve branch revenue, gross profit, and EBITDA targets.
- Prepare and manage the annual branch budget.
- Monitor branch expenses and optimize operational costs.
- Ensure timely invoicing and collections while maintaining healthy debtor ageing.
- Review branch profitability and implement corrective actions where required.

Team Leadership

- Recruit, mentor, and develop branch employees.




- Set individual performance goals and conduct regular reviews.
- Foster a culture of accountability, collaboration, and customer focus.
- Ensure adequate training and professional development for team members.

Customer Relationship Management

- Maintain strong relationships with key customers and strategic accounts.
- Conduct regular business review meetings.
- Improve customer retention and identify opportunities for cross-selling and upselling.
- Ensure high customer satisfaction through proactive engagement.

Compliance Governance

- Ensure compliance with all applicable customs regulations, DGFT requirements, GST provisions, and company policies.
- Maintain proper documentation and operational controls.
- Ensure adherence to internal audit requirements and risk management practices.

Reporting MIS

- Review branch performance through regular MIS reports.
- Monitor KPIs related to sales, operations, profitability, collections, and customer service.
- Present monthly business reviews to senior management with action plans for continuous improvement.

Key Performance Indicators

- Branch Revenue
- Gross Profit (GP)
- EBITDA
- New Customer Acquisition
- Customer Retention Rate
- Shipment Volume (TEUs, Air Freight Tonnage, etc.)
- Collection Efficiency and Debtor Ageing
- Operational Accuracy and On-Time Performance
- Customer Satisfaction




- Employee Productivity and Retention

Qualifications

Qualifications

- Bachelors degree in Business, Logistics, Supply Chain, Commerce, or a related field.
- MBA or equivalent postgraduate qualification preferred.

Experience

- 815 years of experience in Freight Forwarding, Logistics, NVOCC, or Supply Chain Management.
- Minimum 35 years of experience leading a branch or profit centre.
- Strong understanding of international freight forwarding, customs clearance, transportation, and warehousing.
- Demonstrated success in business development and PL management.

Required Skills

- Leadership and people management.
- Strategic business development.
- Financial and commercial acumen.
- Solid negotiation and presentation skills.
- Customer relationship management.
- Knowledge of Ocean Freight, Air Freight, Customs Brokerage, and multimodal logistics.
- Problem-solving and decision-making ability.
- Excellent communication and stakeholder management.
- Proficiency in CRM systems and Microsoft Office.

Desired Competencies

- Entrepreneurial mindset with strong ownership.
- Ability to manage a branch as an independent profit centre.
- High integrity and accountability.
- Strong analytical and planning skills.
- Ability to work under pressure and meet business targets.
- Results-oriented with a focus on sustainable growth.

Job Details

- Job Type: Full time
- Location: Gurgaon, Haryana, India
- Experience: 5+ years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Manager (Commercial) (Gurugram)
🏢 Boltcargo
📍 Gurugram