Walk-in Drive | Call centre Executive/Team Lead
Location: Kalyan Nagar, Bangalore
Experience: 0-7 yrs
Walk-in Details

- Date: 25th Aug -26THAug Tuesday
- Time: 10:00 AM 5:00 PM
- Venue: Vibrant Screen Pvt Ltd 710, 5th D Cross Rd, Balachandra Layout, HRBR Layout 2nd Block, Chelekare, Kalyan Nagar, Bengaluru, Karnataka 560043
- Contact Person: Sahana
- Hindi Language is Mandatory

Job Overview:
We are seeking a proactive and experienced Call Centre Team Lead to manage a team of executives handling Background Verification (BGV) processes including employment, education, and address verifications. This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

Key Responsibilities:

- Lead, motivate and supervise a team of BGV call centre executives.
- Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
- Oversee the timely closure of verification cases while ensuring adherence to defined TATs (Turnaround Times).
- Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.




- Handle escalations effectively and coordinate with internal departments (e.g., Quality Assurance, Client Servicing, HR).
- Ensure strict adherence to data privacy, confidentiality and security protocols.
- Conduct refresher and training sessions to keep the team updated on process changes and compliance requirements.

Requirements:

- Graduate in any discipline.
- 0-7+ years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
- Strong verbal and written communication skills.
- Proficiency in MS Excel, call monitoring tools.
- High attention to detail and the ability to manage multiple priorities in a fast-paced setting.

Process Executive (Voice) :/Call Center Executive

- Conducted verbal address verifications and professional reference checks.
- Collected supporting documents and performed other voice-based verification

tasks.

- Ensured accuracy, confidentiality, and timely completion of all verification

activities.

- Record responses accurately in the system.
- Flag and escalate any discrepancies.
- Follow up on pending verifications.
- Maintain professionalism and ensure data confidentiality.

📌 Walk-in || Call Center Executive/Call centre Team Lead (Bengaluru)
🏢 CIEL HR
📍 Bengaluru