Shift Timings : 24x7 Rotational - 3 Shifts at Campus-1, 2 Shifts at Campus-2.

Includes Nights, Weekends & Holidays

Key Responsibilities:

- DC Monitoring: Monitor Servers, Storage, Network, Security, VC, AC, Electrical 24x7
- OS & Backup: L1 support on AIX, Windows, Linux, VMware.
- Log collection & Backup/RestoreHardware: Identify hardware faults, break-fix & coordinate with OEM/CAMC vendors
- End User Support: Desktop/Laptop setup, OS install, MS Office, Teams, WebEx, Outlook, Printer support
- Network: Basic troubleshooting of Internet, Intranet, VLAN, connectivity issues
- Security & AMC: Ensure AV/Endpoint updates, OS patches.
- Maintain asset & AMC/Warranty records
- Reporting: Log all tickets, submit shift reports.
- Support quarterly PM activities Travel:



Should be able to work at any ADA site in India on need basis

Qualification:

- Diploma CS/IT/ECE / B.Sc / BCA - 1 Year Exp OR
- B.E / B.Tech CS/IT/ECE - Freshers can apply

Required Skills:

- Windows & Linux OS - Installation & Troubleshooting
- PC/Laptop Hardware & Software support
- Basic Networking, VLAN, Internet/Intranet issues
- MS Office, Email, Teams, WebEx, Outlook support
- Printer & Endpoint Security agent management
- Basic knowledge of Server/Storage/Backup preferred

Key Competencies:

Customer Service | Problem Solving | Teamwork | Documentation | 24x7 Shift Flexibility

📌 Technical Support Engineer (Bengaluru)
🏢 Vidya Online Services Pune
📍 Bengaluru