Key Responsibilities (KRAs)

1. Guest Service

- Welcome guests with a warm and professional attitude.
- Assist customers with seating and menu recommendations.
- Ensure every guest receives prompt and courteous service.
- Build positive relationships with regular customers.

2. Customer Experience

- Resolve guest complaints promptly and professionally.
- Escalate unresolved issues to the Store Manager.
- Collect customer feedback and suggest service improvements.
- Ensure guest satisfaction before they leave the café.

3. Sales Support

- Promote ongoing offers, loyalty programs, and recent products.
- Encourage upselling and cross-selling to increase average bill value.
- Support the team in achieving daily sales targets.

4. Store Operations

- Maintain cleanliness and hygiene in the guest area.
- Ensure menus, promotional materials, and displays are well maintained.




- Coordinate with kitchen and service staff for smooth order execution.

5. Billing & POS Support

- Assist customers with billing and payment queries.
- Support cash and digital payment processes when required.
- Ensure billing accuracy.

6. Compliance

- Follow food safety, hygiene, and grooming standards.
- Adhere to company SOPs and customer service guidelines.
- Ensure compliance with health and safety regulations.

Key Performance Indicators (KPIs)

- Customer Satisfaction (CSAT) Score
- Guest Complaint Resolution Time
- Repeat Customer Rate
- Upselling & Cross-selling Achievement
- Service Quality Audit Score
- Mystery Audit Score
- Guest Feedback Rating
- SOP & Grooming Compliance

Locations- Viman Nagar /Heritage Mall Inox / Shivaji Nagar

📌 Guest Service Associate (Pimpri-Chinchwad)
🏢 Devyani International
📍 Pimpri-Chinchwad