Key Responsibilities:

Technical Service:

- Install IFB washing machines, dishwashers, microwave ovens, dryers, and other appliances.
- Diagnose and repair appliance faults.
- Perform preventive maintenance and servicing.
- Attend service calls as assigned.
- Complete service jobs within the prescribed turnaround time.

Customer Service:

- Explain product usage and maintenance procedures to customers.
- Ensure customer satisfaction during every visit.
- Handle customer concerns professionally.
- Maintain a courteous and qualified appearance.

Product Promotion:

Recommend IFB Descaler, Fluff Detergent, Water Filters, Covers, Stands, and other accessories where applicable.

- Explain the benefits of preventive maintenance products.
- Support AMC (Annual Maintenance Contract) renewals.

Documentation:

- Update service reports through the company system/app.
- Collect customer acknowledgements after service completion.
- Maintain accurate records of spare parts used.

Compliance & Safety:

- Follow company service standards and safety guidelines.
- Maintain tools and equipment in good condition.
- Adhere to attendance and reporting requirements.

📌 Service Technician (Chennai)
🏢 Vishaka Enterprises
📍 Chennai