Key Responsibilities:
- Handle inbound and outbound customer calls for UK-based clients.
- Resolve customer queries professionally and efficiently.
- Provide accurate information and maintain high service standards.
- Meet quality, productivity, and customer satisfaction targets.
- Meet quality, productivity, and customer satisfaction targets.
- Maintain accurate records of customer interactions.
Requirements:
- Excellent English pronunciation, grammar, and communication skills.
- Strong interpersonal and problem-solving abilities.
- Comfortable working in rotational shifts.
- Ability to achieve performance and quality targets.
- Prior experience in an international voice process is preferred.