Patient Relation Officer (PRO)

Syrus Hospital - Kushal Nagar

Job Summary

Syrus Hospital, Kushal Nagar, is looking for an experienced and highly capable Patient Relation Officer (PRO) to oversee patient-facing operations and support the smooth functioning of day-to-day hospital activities.

Key Responsibilities
- Coordinate and monitor day-to-day patient service and front-office activities.
- Ensure smooth patient flow and effective coordination between patients, doctors, nursing, billing, pharmacy, laboratory, and other departments.
- Handle patient queries, concerns, feedback, and service-related issues professionally.
- Monitor the overall patient experience and identify areas for improvement.
- Coordinate with department heads and staff to resolve operational issues promptly.
- Supervise and guide front-office and patient service staff as required.
- Monitor staff performance, discipline, attendance, and adherence to hospital procedures.
- Support the management team in implementing operational policies and service standards.




- Maintain proper communication and coordination between departments.
- Track operational concerns and ensure timely follow-up and closure.
- Assist in handling escalated patient or attendant concerns with professionalism.
- Prepare basic operational reports and provide regular updates to management.
- Support quality initiatives, documentation, and hospital standards.
- Take responsibility for assigned operational activities and ensure timely completion.
- Maintain a skilled and patient-focused environment throughout the hospital.

Requirements:
- Minimum 4 years of relevant experience in a hospital or healthcare environment.:
- Strong experience in hospital operations, patient relations, or healthcare coordination.
- Excellent communication and interpersonal skills.
- Strong leadership, coordination, and team-management abilities.
- Good problem-solving and decision-making skills.
- Ability to handle multiple responsibilities in a

📌 Patient Relation Officer (Kushalnagar)
🏢 SYRUS SKINCARE,IRITTY
📍 Kushalnagar