Designation: Desktop Specialist.

Function: IT.

SBU: Technology.

Location: Mumbai

Key Responsibilties:
- Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.
- Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.
- Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.
- Maintain IT asset inventory, device audits, user account support, and compliance with security policies.
- Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

Key Requirements:
- 3-7 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.
- Strong expertise in PC/Mac hardware troubleshooting, break-fix support,



device provisioning, and peripheral management.
- Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.
- Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.
- Excellent customer service, communication, and stakeholder management skills with a solid focus on SLA adherence.
- Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.
- Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.

📌 (Desktop Specialist) (Mumbai)
🏢 Dun & Bradstreet
📍 Mumbai