Experience Required - 1+ years.

Location - CBD, Belapur.

Work Mode - 6 Days Working with Rotational Shifts.

Job Description L1 Support

L1 Support (Monitoring & First-line Support).

Responsibilities:

- Monitor alerts, logs, and dashboards for Quest, Array Load Balancer, Trend ,Antivirus, and SFTP.
- Perform initial troubleshooting of incidents (password resets, access issues, basic connectivity checks).
- Document issues in ticketing system (ServiceNow/Jira/Remedy).
- Escalate unresolved incidents to L2 with proper details & logs.
- Perform routine health checks (service status, antivirus updates, load balancer status).
- Provide basic user support and guidance (Quest Password Manager resets, SFTP account help).

Skills Required:

- Basic understanding of Active Directory, networking, and security concepts.
- Familiarity with ticketing tools and monitoring dashboards.
- Robust communication & documentation skills

Interested Candidates kindly share their updated resume on [email protected] OR Contact on - (phone hidden).

📌 AD Patch Management (Mumbai)
🏢 Lauren Information Technologies
📍 Mumbai