Dispatch Manager / E-Commerce Assistant

Company: GGT Foods Private Limited

Job Type: Full time
Working Hours: 9:00 AM - 7:00 PM
Role Type: Hands-on Operations & E-Commerce Support

Job Summary

We are looking for a responsible and hands-on Dispatch Manager / E-Commerce Assistant to manage the complete day-to-day dispatch process for our e-commerce orders.

Key Responsibilities1. Order Processing & Packing
- Process daily e-commerce and courier orders.
- Pick and verify products against customer orders.
- Personally pack courier parcels properly and securely.
- Print and attach shipping labels/invoices.
- Ensure correct product, quantity, weight and address before dispatch.
- Coordinate daily handover of shipments to courier partners.
- Ensure all orders are dispatched within the required timeline.

2. Dispatch Record Keeping
- Maintain a complete daily dispatch register for every parcel sent.
- Record order number, customer details, courier company, AWB/tracking number, dispatch date, parcel value and status.
- Maintain proper documentation for COD and prepaid shipments.




- Keep courier manifests, invoices and other dispatch documents properly filed.
- Regularly reconcile physical dispatches with e-commerce/courier system records.

3. Returns & RTO Management
- Maintain complete records of all returns and RTO (Return to Origin) parcels.
- Physically receive and check returned parcels.
- Record the condition, quantity and reason for return.
- Verify whether returned stock can be put back into inventory.
- Report damaged, missing, opened or incorrect returned parcels immediately.
- Maintain proper return documentation and photographs wherever required.

4. Courier Claims & Follow-Up
- Identify lost, damaged, short-delivered or incorrectly charged shipments.
- File claims with courier companies within the required timelines.
- Maintain a Courier Claims Register showing claim amount, reason, filing date and current status.
- Follow up continuously until claims are sett

📌 E-commerce Assistant (Trans Delhi Signature City)
🏢 GGT Foods Private
📍 Trans Delhi Signature City