Job Description - Telecaller cum Customer Support Executive

Company: Infinity Infoway Ltd.
Position: Telecaller cum Customer Support Executive
Experience: 1-3 Years
Location: Rajkot (Work From Office)
Employment Type: Full-Time

Job Summary

Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Handle inbound customer inquiries and provide prompt resolutions.
- Explain the company's ERP products and services to potential customers.
- Generate and qualify leads for the sales team.
- Schedule product demonstrations and follow up with interested prospects.
- Maintain accurate records of customer interactions in the CRM system.
- Coordinate with Sales, Technical, and Support teams to ensure timely issue resolution.
- Build and maintain positive customer relationships.
- Achieve daily calling, lead generation, and customer satisfaction targets.

Required Skills:
- 1-3 years of experience in Telecalling, Telesales, Customer Support,



or Voice Process.
- Excellent verbal and written communication skills in English and Hindi (Gujarati will be an added advantage).
- Strong customer handling and convincing skills.
- Ability to multitask and work in a target-driven environment.
- Positive attitude, patience, and problem-solving skills.

Qualification
- Any Graduate (preferred).

Why Join Infinity Infoway Ltd.?
- Opportunity to work with a leading ERP software company.
- Professional growth and learning opportunities.
- Friendly and collaborative work setting.
- Stable career with exposure to customer support and business development.

Job Type: Full-Time
Work Mode: Work From Office (Rajkot)
Experience: 1-3 Years

Pay: ₹10,456.85 - ₹29,900.21 per month

Work Location: In person

📌 Customer Support Executive (Rajkot)
🏢 Infinity Group of Companies
📍 Rajkot