DESCRIPTION:
Amazon - where builders can build We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access,



SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Key job responsibilities

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

A day in the life

Managing a shift, identifyi

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