Hi,

We are currently hiring for Customer Service Associate - Voice.

Location-Andheri Chakala

Timings
- 8am to 8pm(Any 9 Hours)

6 days working

Please find below the JD.
- To answer customers calls and solve customer queries/ complaints or grievances.:
- To provide all necessary information asked by the customers.:
- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.:
- Identifies the need to escalate specific issues and follow through where necessary.:
- Presents detailed information and responds to questions from Managers, clients, and Customers.

Person specification (competencies)
- Graduate with minimum 0-1 year of experience into any BPO calling process.:
- Good communication skills, both verbal and written.:
- Detail oriented with solid organizational skills & ability to multi-task.

Work Timings*:
- Between 8am to 8pm (Rotational 9 hours shift)

Please feel free to reach out for any doubts or concerns.

Work Location: In person

📌 Customer Service Associate (Mumbai)
🏢 Datamatics Business Solutions
📍 Mumbai