Position: MuleSoft Support Engineer
Experience: 4-6 Years
Location: India(Remote)

Job Summary

Key Responsibilities
- Provide L2 production support for MuleSoft APIs and integrations.
- Monitor production incidents and troubleshoot API failures.
- Execute approved runbooks for recovery activities.
- Perform message validation and reprocessing for Azure Service Bus and RabbitMQ.
- Monitor and support scheduled integration jobs through JAMS.
- Analyze API failures, connectivity issues, authentication errors, timeout issues, and payload validation failures.
- Maintain accurate ServiceNow ticket updates throughout the incident lifecycle.
- Participate in shift handovers and operational reporting.
- Contribute to knowledge articles, SOPs, and runbooks.
- Participate in RCA discussions and identify recurring operational improvements.

Required Skills:
Primary Skills
- MuleSoft Anypoint Platform
- Mule 4 Runtime
- REST APIs




- JSON/XML
- DataWeave (basic troubleshooting)
- ServiceNow
- Splunk or similar monitoring tools

Positive to Have
- Azure Service Bus
- RabbitMQ
- JAMS Scheduler
- Azure Data Factory (basic operational knowledge)
- APIM exposure
- SFTP/File integrations
- SQL basics

Technical Competencies
- API troubleshooting
- Production incident management
- Log analysis
- Queue monitoring
- Message reprocessing
- API authentication troubleshooting
- HTTP error analysis
- Performance monitoring

Soft Skills
- Strong analytical and troubleshooting skills
- Good communication skills
- Customer-facing attitude
- Ability to work under pressure
- Willingness to work in rotational shifts
- Team player

📌 Mulesoft Support Engineer (Bengaluru)
🏢 NTT
📍 Bengaluru