Job Title: Restaurant Floor Manager (High-Volume Casual Dine-In)
- Peak Flow Management: Direct the host stand, monitor the waitlist, and strategically assign tables to optimize seating capacity and minimize guest wait times.
- Active Floor Leadership: Run the floor during peak rushes, touch tables to gather guest feedback, and proactively assist servers, runners, and bussers when bottlenecks occur.
- Service Recovery: Intercept and resolve guest complaints instantly on the floor, turning negative situations into positive experiences before the guest leaves.
- Staff Coordination: Conduct pre-shift team meetings, assign floor stations, manage staff break rotations, and ensure side-work checklists are fully completed.
- FOH/BOH Liaison: Communicate constantly with the kitchen expeditor to monitor ticket times, manage order pacing, and resolve food modifications efficiently.
- Opening/Closing Duties: Manage cash drawers, perform secure drops, secure the premises, and complete daily shift reports detailing sales, labor, and floor incidents.
- Policy Enforcement:



Ensure all front-of-house staff strictly adhere to steps of service, grooming standards, safety protocols, and responsible alcohol service.

Skills and Qualifications
- Experience: 2+ years of floor supervision or shift management experience in a high-volume, fast-casual, or casual dine-in restaurant.
- Crowd Management: Proven ability to manage long wait lines, handle high-stress situations, and make quick, logical decisions under pressure.
- Communication: Exceptional verbal communication skills to coordinate a large team and interact warmly with a high volume of diverse guests.
- Tech Literacy: Proficiency with high-volume POS systems (e.g., Toast, Aloha) and digital waitlist/reservation platforms (e.g., OpenTable, Yelp Guest Manager).
- Availability: Total flexibility to work high-volume shifts, including Friday nights, weekends, and major holidays.
- Locations: Chityala and Suryapet.

Physical Requirements
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📌 Restaurant Duty Manager (Suryapet)
🏢 People Combine Hospitality
📍 Suryapet