Key Responsibilities:
- Conduct patient reminder and follow-up calls to support treatment continuity and patient adherence.
- Engage patients empathetically and build trust-based, long-term relationships.
- Manage and monitor WhatsApp patient groups for wellness updates, and engagement activities, as per company guidelines.
- Coordinate and support online webinars for patient holistic wellbeing, including scheduling, invitations, reminders, and basic technical support.
- Assist in managing patient registrations and attendance for webinars and digital wellness sessions.
- Act as a point of contact for patients during webinars to address coordination-related queries.
- Maintain accurate patient interaction records, follow-up trackers, and engagement reports using MS Excel.
- Document feedback and participation insights from wellness initiatives and webinars.
- Participate in and assist with online meetings with internal teams and healthcare professionals.
- Ensure all patient communication complies with company SOPs, confidentiality standards, and regulatory guidelines.

Requirements:




- Diploma or Degree in Pharmacy, Nursing, Life Sciences, or any healthcare-related field.
- 1-3 years of experience in patient care, healthcare coordination, wellness programs, or pharma/nursing support roles.
- Working knowledge of MS Excel for data tracking and reporting.
- Comfortable handling online meeting platforms (Zoom, Google Meet, MS Teams).
- Experience managing WhatsApp-based patient communication or support groups.
- Excellent communication and interpersonal skills.
- High level of empathy, patience, and patient-centric mindset.
- Passion for patient wellbeing and holistic care initiatives.

Job Types: Full time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:
- Leave encashment
- Provident Fund

Application Question(s):
- Have you supported or coordinated online webinars or virtual wellness sessions (scheduling, reminders, attendance, or coordination)?

Experie

📌 Patient Care Coordinator (Mandi)
🏢 NARANG BIOTEC
📍 Mandi