About Xerox Holdings Corporation
- Skill Set Requirement:
- BE/BTech/ME/MTech/MCA degree with over 7-8 year’s experience in ServiceNow.
- Ability to work independently with/without little supervision - based on requirement
- Positive communication skills will be necessary to work with Global counterparts
- Ability to learn quickly is important as we use very broad spectrum of technologies
- Participate in SCRUM, Sprint, and ad-hoc calls, providing informed inputs across all modules.
- Proactively assist with team-wide issues, even if not directly owned.
- Handle ServiceNow Vendor Calls for any high-priority issues.
- Manage the ServiceNow Vendor Portal for activities like upgrade scheduling, patching, and coordination.
- Investigate and determine the root cause of major incidents handled by the team.
- Willingness to work outside normal business hours on unplanned high priority issues/incidents and planned production deployments (such as upgrades)
- Should have a strong working knowledge & fundamental understanding of technical and industry best practices in the areas of:




- IT Service Management (Incident/Change/Problem/Catalog Items).
- Instance Upgrade testing and bug fixing.
- Data Import & Transform Maps.
- Scripting Knowledge -Java, Jelly, Angular JS.
- Basic knowledge on Configuration Management (CMDB).
- Workflow Development.
- Business rules, Client scripts, UI actions and UI Policies, Macros.
- Instance Security configuration best practices

Module Knowledge
- API Calls.
- ServiceNow Orchestration/Automation with Azure, PowerShell.
- Inbound / Outbound Notifications.
- Platform Analytics Experience, Database views and Dashboard.
- Basic of Discovery Jobs, Certification Inventory.
- IT Business management. (IDEA/Demand/Project/Story/SCRUM TASK).
- Custom Application.
- Configuration Management (CMDB)
- Automated Testing Framework (ATF), Test Management 1.0,2.0
- ServiceNow Integration with Third party tool.
- Mid Server
- Knowledge Management
- Service Portal Wi

📌 Servicenow Developer (Kolkata)
🏢 Xerox
📍 Kolkata