Company Description

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Contemporary & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre
- Prime Function:
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
- Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.

Key Responsibilities:
Front Office Planning




- Ensure that the arrivals and departures for the day and relevant records are maintained.
- Ensure quality in all aspects of work and among the staff in the lobby.

People Management
- Personally welcome and escort all guests of the hotel.
- Authorize courtesies for V.I.P’s.
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Financial Management
- Responsible for maintaining high level of room sales, by up-selling.
- Ensure that the log book is maintained.
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all V.V.I.P room inspection in coordination with House Keeping Depa

📌 Duty Manager (Bengaluru)
🏢 GRAND MERCURE
📍 Bengaluru