Noida, Uttar Pradesh
Job Summary
This role is accountable for leading the operations and support of complex enterprise identity and access management environments, driving continuous improvement initiatives, and ensuring the delivery of reliable and secure IDaaS solutions. The individual orchestrates SailPoint IdentityNow and FAM operations, leverages Java for custom integrations, and empowers teams to meet and exceed client SLAs through strategic problem-solving and process innovation.
Key Responsibilities
2. Drive the adoption of automation and advanced scripting using Java within SailPoint platforms to enhance incident resolution, provisioning, and access reviews.
3. Oversee and improve identity governance processes by configuring and maintaining connectors, policies, and workflows in SailPoint IdentityNow and FAM environments.
4. Serve as the primary escalation point for complex technical issues, conducting root cause analysis and implementing preventive measures leveraging SailPoint and Java expertise.
5. Mentor and guide support teams,
providing expert insights on SailPoint best practices, troubleshooting complex operational challenges, and fostering continuous skill development.
6. Collaborate with internal stakeholders to translate evolving client requirements into operational enhancements using SailPoint capabilities.
7. Champion process innovation and continuous improvement initiatives across identity management operations, ensuring alignment with organizational objectives and industry standards.
- Provide advanced operational support for the SailPoint IdentityIQ platform and resolve complex incidents impacting identity provisioning, aggregation, and certification processes.
- Monitor platform health, scheduled jobs, task execution, and connector status to ensure smooth operation of the IGA platform.
- Configure and maintain SailPoint workflows, provisioning policies, connectors, and access request configurations.
- Perform configuration updates a
📌 Track Manager (Noida)
🏢 HCLTech
📍 Noida