Harvard Business Publishing (HBP) - the leading destination for creative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you

The opportunity

This is a contractual position.
- _What you'll do
- Provide 360º assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements
- Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients
- Troubleshoot and resolve technical, scheduling, and content issues in real-time
- Independently manage your personal calendar so as to avoid scheduling conflicts
- Work with the team to create, code, deploy, and report on in-event polls
- Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, and thought leaders of any necessary changes
- Anticipate and correct issues before they occur




- Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address them
- Independently maintain proficiencies on virtual platform technologies and their respective interactivity features, including HBSP’s core tech of Webex and Zoom

What you’ll bring
- 2-5 years of experience in a client or customer service oriented role, Bachelor’s degree desired
- Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, Zoom
- Proven success working in a team environment and in balancing multiple priorities
- Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook
- High level of attention to detail and a proactive approach to anticipate problems before they occur
- Effective communication skills in virtual meetings and in writing
- Willingness to take initiative and seek ways to improve virtual event deli

📌 Producer, Virtual Events (Gurugram)
🏢 Harvard Business Publishing
📍 Gurugram