Requirements:
- Minimum 3 years of experience in Customer Support, Customer Service, or a similar client-facing role
- Prior experience handling international customers is mandatory
- Excellent spoken and written English communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to handle difficult customers professionally and effectively
- Customer-focused mindset with strong interpersonal skills
- Basic software and computer knowledge
- Ability to work independently as well as collaboratively with teams
Responsibilities:
- Address customer inquiries, concerns, and escalations in a skilled manner
- Provide timely and effective solutions to customer issues
- Build and maintain positive relationships with customers
- Ensure a high standard of customer satisfaction and service quality
- Coordinate with internal teams to resolve customer concerns efficiently
- Maintain accurate records of customer interactions and follow-ups