We're looking for enthusiastic Telecallers in Surat who are fluent in both Hindi and English. If you have excellent communication skills and a passion for connecting with people, send us your resume on Whatsapp +919510922223.
Job Title: Telecaller
Department: Marketing
Language: Hindi & English
Reports To: Team Leader.
Location: Parvat patiya, surat.
A telecaller, also known as a telemarketing executive or telesales representative, is primarily responsible for making outbound or receiving inbound calls to potential or existing customers. Their main goal is to generate leads, promote products/services, gather information, or provide customer support over the phone.
Here's a comprehensive job description for a Telecaller.
Job Summary:
Key Responsibilities:
- Outbound Calling:
- Initiate outbound calls to prospective clients using provided databases or lead lists.
- Introduce the company and its products/services in a professional and engaging manner.
- Explain product/service features, perks, and pricing clearly and accurately.
- Identify customer needs and pain points to offer suitable solutions.
- Follow up on leads and maintain a consistent calling schedule.
Inbound Calling (if applicable):
- Receive incoming calls from customers interested in products/services or seeking information.
- Provide accurate and timely information about offerings, promotions, and company policies.
- Address customer inquiries, resolve issues, and escalate complex cases to the appropriate department.
- Convert inquiries into sales or leads where applicable.
Lead Generation & Qualification:
- Qualify leads based on predefined criteria (e.g., budget, authority, need, timeline).
- Identify cross-selling and up-selling opportunities.
Customer Relationship Management:
- Maintain detailed and accurate records of calls, customer interactions, and sales activities in the CRM system.
- Build and maintain positive relationships with customers