At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Spec, IT Infrastructure Support deploys and supports the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all the technological needs of Polaris employees, Spec, IT Infrastructure Support, may also assist in providing local hands-on support for corporate tier 3 IS teams.

ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues.
- Ticket and time tracking using our ITSM solution, ServiceNow.
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers,



and other proprietary technology.- Administration of Active Directory and O365 for all user and end-user system objects
- Provide local hands-on and remote support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities.
- Maintain ongoing computer refresh and setups.
- Create documentation, standard work, and knowledge base articles.
- Act as a local resource for Worldwide Service Desk projects
- Manage IT Vendors and OEM contacts for procurement and operational requirements.
- Assist in IT Budgeting exercise.
- Perform with a continuous improvement mentality and provide metrics to show the realization.

SPECIALIZED KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- Advanced knowledge of up-to-date computer hardware wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required.
- Advanced knowledge of Windows 10, Windows 11, and Ma

📌 Specialist, IT Infrastructure Support (Bengaluru)
🏢 Polaris
📍 Bengaluru