Technical Support Engineer Experienced

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:
Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” - and creating recent customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

_ Job Family Definition:_

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition:
What you’ll do:




- The L1 TAC Aruba Switching Engineer serves as the first line of technical support for customers using HPE Aruba enterprise switching solutions. This role focuses on initial troubleshooting, issue isolation, basic configuration validation, and case triage for Aruba AOS-CX and AOS-S platforms. The engineer ensures accurate problem identification, SLA adherence, and smooth escalation to L2/L3 teams.

What you need to bring:
Customer Case Management
- Create, prioritize, and manage TAC cases in HPE case management systems.
- Maintain timely customer communication with professional case updates.
- Ensure proper documentation of symptoms, topology, logs, and troubleshooting steps.
- Technical Troubleshooting - Switching Focus

Supported Products
- Aruba CX Series (6200, 6300, 6400, 8100, 8320, 8360, 8400)
- Aruba AOS-S Switches (2530, 2540, 2930F/M)
- Aruba Central - Switching (basic operations)
- VSF (basic), VSX (awareness level)

Core Troubleshooting Areas
- Layer 2
- VLANs,

📌 Technical Support Engineer Experienced (Bengaluru)
🏢 Hewlett Packard Enterprise
📍 Bengaluru