Customer Service Representative

Location: Noida (on-site)
Reporting to: Customer Service Team Lead
Shift Timing: 10:00 AM - 06:30PM

About the role

What you'll do
- Answer inbound customer calls — pre-purchase enquiries, in-product support, post-purchase queries
- Guide customers through the product with patience and clarity
- Process refunds and handle complaints with empathy
- Switch between live customer interactions and async support work through your shift
- Maintain accurate records of every interaction in our CRM

Who you are
- 1-3 years of customer service experience, ideally in BPO, voice support, or fintech
- Excellent spoken and written English — explicit, polite, calm under pressure
- Comfortable on video calls with customers
- Detail-oriented — accurate record-keeping matters




- Based in Noida or able to commute reliably — this role is on-site only
- Quick learner — you'll be product-trained within your first week

Nice to have
- Experience handling international customers (UK / USA / NRI segments)
- Multi-lingual (Hindi / English mandatory; additional languages a plus)

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):
- How soon you can join?
- How many years of experience you have in customer support?
- Are you comfortable with Noida-63 Location?

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative (Noida)
🏢 Aycom Business Solutions
📍 Noida