DESCRIPTION:
Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.

As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.

Key job responsibilities
- Work closely with multiple data platform teams focused on data engineering, analytics, orchestration and ETL tools, to build highly scalable systems and manage operations.
- Interface with globally dispersed data consumers to maintain overall health and stability of systems.
- Possess valuable technical knowledge in Infrastructure, Operational Excellence, System Tuning, and Monitoring.
- Participate in design reviews for complex systems.
- Perform root cause analysis and drive process and service improvements as a result.




- Document frequently occurring issues and report them to SMEs.
- Resolve customer tickets related to access provisioning, account vending and data onboarding.

Basic qualifications
- Experience troubleshooting and debugging technical systems
- Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent
- 2+ years of progressive experience in support engineering or software development or a related field
- 2+ year of experience with at least one scripting language such as JavaScript, Python, Ruby or similar
- 2+ year of experience writing SQL queries including but not limited to using joins, aggregate functions and window functions

Preferred qualifications
- Experience in systems patching and maintenance
- Experience with ETL processes
- Experience with AWS services and Linux operating systems
- Experience in automation with CI/CD, Data Quality Management and Operations
- Good underst

📌 Support Engineer Iii, Benefits Experience (Hyderabad)
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad