Job Summary:
If you thrive in fast-paced environments, are quick on your feet, and enjoy solving problems, we would love to hear from you

Key Responsibilities:
-Demonstrate robust situational understanding to interpret customer concerns swiftly and provide strategic, well-aligned solutions that support overall customer retention.
-Uphold exceptional customer satisfaction through clear communication, ownership, and effective issue resolution.
-Partner cross-functionally with product, operations, and technology teams to escalate, troubleshoot, and resolve complex or high-impact cases.
-Maintain detailed and accurate documentation of interactions, trends, and insights to strengthen support excellence, and create SOPs using the same across the verticals of the organization.




-Proactively identify recurring themes from customer interactions and recommend improvements to elevate products, services, customer experience, and long-term customer retention.

Key Skills & Requirements:
-5 to 9 years of experience in customer support roles.
-Excellent communication skills both written and verbal.
-Ability to multitask and prioritize follow-ups.
-Demonstrated ability to empathize with customers and offer constructive resolutions.
-Strong team player with a collaborative mindset.
-Notice: 0 to 30 days of notice period
-Work Location: Neelankarai ECR, Chennai. Work from office only

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits:
- Food provided

Work Location: In person

📌 Customer Support (Chennai)
🏢 Antano & Harini
📍 Chennai