Bengaluru, Karnataka

Job Summary

Position Overview

Key Responsibilities

Key Responsibilities

1. Incident & Service Request Handling (L1 + L2 Scope)

Monitor workflow failures, plugin errors, API/integration alerts, and Dynamics dashboards; acknowledge and respond within defined SLAs/SLOs.

Perform initial troubleshooting using plugin trace logs, system jobs, entity validations, and runbooks.

Restore services by executing recommended actions (workflow reruns, configuration corrections, cache refreshes, scheduled job restarts).

Escalate complex issues to senior engineers or development teams with explicit documentation.

Maintain accurate incident notes, timelines, and resolution steps.

2. Application Source Code & Content Operations

Assist in solution deployments during release windows, including pre‑checks, validations, and rollback support.

Maintain CRM solutions, workflows, Power Automate flows, and configurations within version‑controlled repositories.

Execute tasks to keep Dynamics components current, optimized, and stable.

3.



Application Stability & Daily Operational Checks

Perform scheduled health checks, workflow monitoring, integration validations, and log analysis.

Ensure smooth functioning of Dynamics 365 CE processes, F&O; batch jobs, Business Central pages, and system operations.

Validate records, data model consistency, scheduled jobs, backups, and overall service health metrics.

4. SRE‑Conscious Operations & Automation Participation

Follow SRE practices such as runbook execution, error‑budget awareness, and RCA discipline.

Identify recurring issues and propose automation or runbook improvements.

Contribute to Knowledge Base (KB) articles and troubleshooting guides.

Support continuous improvement initiatives across reliability, observability, and operational efficiency.

5. Tools & Platforms Exposure

Dynamics Technologies: Dynamics 365 CE/CRM, Dynamics 365 F&O;, Business Central - troubleshooting workflows, plugins, integrations, and con

📌 Developer (Bengaluru)
🏢 HCLTech
📍 Bengaluru