Job Summary

Key Responsibilities
- Handle all customer inquiries (walk-ins, phone calls, and online leads) professionally
- Maintain and update customer data in the CRM system
- Follow up with prospective customers for sales conversion
- Coordinate with the sales and service teams to ensure smooth customer handling
- Schedule test drives, service appointments, and delivery follow-ups
- Address customer complaints and ensure timely resolution
- Conduct post-sale and post-service feedback calls
- Build and maintain long-term relationships with customers
- Ensure high levels of customer satisfaction and retention
- Assist in customer engagement activities and showroom events

Required Skills:




- Good communication and interpersonal skills
- Basic computer knowledge (MS Office, CRM systems)
- Robust follow-up and coordination ability
- Customer-centric approach
- Ability to handle multiple tasks efficiently

Preferred Qualities
- Prior experience in automobile dealership or customer service role
- Presentable and professional demeanor
- Fluency in English, Hindi, and local language (Konkani preferred)

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Verna)
🏢 COASTAL HONDA
📍 Verna