Job Description - Front Desk Receptionist

Company: Nivasa & Partners
Department: Administration / Human Resources
Location: Gurugram, Haryana
Reporting To: HR & Admin Manager

Position Summary

The Front Desk Receptionist is the first point of contact for all visitors, clients, vendors, and employees at Nivasa & Partners. The role is responsible for creating a professional first impression, managing front office operations, handling calls and visitors, coordinating meeting rooms, and providing administrative support to ensure smooth day-to-day office operations. Modern front desk roles combine customer service with office administration and coordination responsibilities.

Key ResponsibilitiesFront Office Management
- Maintain the reception area in a clean, organized, and presentable condition.
- Ensure all visitors are registered and issued visitor passes as per company policy.
- Coordinate with Security and HR for visitor entry and exit.

Telephone & Communication
- Handle incoming and outgoing telephone calls professionally.
- Transfer calls to the concerned departments.




- Record and forward messages accurately.

Visitor & Meeting Coordination
- Schedule and manage meeting rooms.
- Inform concerned employees about visitor arrivals.
- Arrange refreshments for meetings and guests.
- Coordinate with Housekeeping and Pantry teams for meeting arrangements.

Administrative Support
- Maintain visitor records and reception registers.
- Receive, sort, and distribute couriers, letters, and parcels.
- Coordinate with courier agencies for dispatches.
- Maintain office stationery and reception supplies.
- Support HR & Administration with documentation and filing.
- Maintain employee contact directories and notice boards.

Client Experience
- Ensure every visitor receives a warm and qualified experience.
- Handle client inquiries politely and efficiently.
- Escalate complaints or concerns to the appropriate department.

Coordination
- Work closely with HR, Administration, S

📌 Front Desk Receptionist (Farukh Nagar)
🏢 Nivasa Group
📍 Farukh Nagar