Job Opening - CRM Executive / Guest Relations Executive

Department: Customer Relationship Management (CRM)
Location: Ahmedabad
Open Positions: 3
Industry Preference: Hospitality | Aviation | Luxury Retail | Premium Customer Service

Branch Locations:
1. CG Road Branch

2. Sindhubhavan Road Branch

About MK Jewels

MK Jewels is a premium fine jewellery brand known for luxury craftsmanship, elegant collections, and exceptional customer experiences. We believe in building long-term relationships with our clients through personalized service and hospitality-driven customer engagement.

Role Overview

We are seek polished, well-spoken, and customer-centric professionals for the role of Hostess and CRM Executive / Guest Relations Executive.

Key Responsibilities:
Welcome and assist customers warmly while ensuring a premium in-store experience.

Handle customer enquiries, service requests, appointments, and follow-ups through calls, WhatsApp, social media, and walk-ins.

Build and maintain long-term customer relationships through regular engagement and personalized communication.





Coordinate with showroom sales teams for customer appointments, visit planning, lead follow-ups, and conversion support.

Maintain customer records, preferences, birthdays, anniversaries, and key occasions in the CRM system.

Ensure timely customer follow-ups for enquiries, pending visits, feedback, and repeat business opportunities.

Handle customer concerns and complaints professionally while maintaining high service standards.

Support customer engagement activities, events, exhibitions, and loyalty initiatives.

1-4 years of experience in: Hospitality, Aviation, Front Office, Hostess / Guest Relations, CRM / Customer Service, Luxury Retail, Premium Lifestyle Brands.

Excellent communication skills in English, Hindi, and Gujarati preferred.

Presentable personality with strong interpersonal skills.

Customer-focused attitude with patience and professionalism.

Comfortable handling premi

📌 Hostess and CRM Executive (Ahmedabad)
🏢 MK Sons Fine Jewels
📍 Ahmedabad