Company: Macshell Informatics Pvt. Ltd., Panipat, Haryana, India

Job Type
- Full-Time

Experience
- Minimum 1-2 Years

Location
- Panipat, Haryana

Industry
- IT / Healthcare

About the Role:
Key Responsibilities:
- Handle software implementation and deployment processes for clients.
- Coordinate with clients for setup, configuration, and onboarding activities.
- Conduct online and offline training sessions for end users and staff.
- Troubleshoot software-related issues and coordinate with the technical team for resolutions.
- Maintain implementation and support documentation.
- Assist clients with software usage, workflows, and best practices.
- Monitor support tickets and ensure timely issue resolution.
- Build strong client relationships and maintain customer satisfaction.
- Travel to client locations if required for implementation or training activities.

Required Skills:
- Minimum 1-2 years of experience in software implementation, support, or training roles.
- Robust communication and presentation skills.
- Ability to explain technical concepts to non-technical users.




- Basic understanding of databases, software workflows, and troubleshooting.
- Experience in client handling and coordination.
- Knowledge of remote support tools and ticketing systems will be preferred.
- Ability to multitask and manage multiple client requirements efficiently.

Qualifications
- Bachelor’s degree in Computer Science, IT, BCA, or related field.
- Prior experience in Healthcare or IT software implementation will be an added advantage.
- Willingness to travel for client visits and training sessions when required.

Preferred Skills:
- Knowledge of SQL and reporting tools (MUST HAVE)
- Familiarity with ERP/HMIS/CRM software systems.
- Experience in conducting user training and documentation preparation.
- Ability to work independently and in team environments.

Interview Process:
1-Technical/Functional Interview

2. HR / Managerial Round

Application Process:
Pay: ₹12,000.00 - ₹25,0

📌 Support Engineer (Panipat)
🏢 Macshell Informatics
📍 Panipat