About the Role
- Phone support to our customers and driver partners to build trust and encourage customer dedication.
- Provide insights to members of the Leadership Team to help drive continuous improvement.
- You will need to provide thorough, detailed support using various support platforms
- Accurately document case details, analyze information, and provide recommendations to important team members from time to time.
- Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
- Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
- Able to establish trust and effective working relationships with others
- Ability to leverage multiple resources to inform and support critical decisions
- Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
- Adaptability - You are able to adapt to any situation, remain customer centric,



and help drive to a resolution
- Basic Qualifications
- As a Safety Investigations Specialist II in the India SA Safety team, you will engage with Uber customers or driver-independent drivers who have experienced Safety (Harm or Injury) issues on an Uber trip.

Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.

Below is a non-exhaustive list of items that may help understand the role requirements better
- In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Solid, grammatically accurate English & Hindi language skills are a must.
- Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/pla

📌 Safety Investigation Specialist Ii (Visakhapatnam)
🏢 Uber
📍 Visakhapatnam