Job Description - Customer Support Executive

Job Title: Customer Support Executive
Department: Customer Support
Location: Agarwal City Plaza, Near M2K Cinema, Sector-03, Rohini, Delhi - 110085
Employment Type: Full-Time
Experience: 1-3 Years
Qualification: Graduate in any
HR- (phone hidden)

Job Summary

Key Responsibilities
- Respond to customer queries professionally and provide accurate information.
- Understand customer requirements and provide appropriate solutions.
- Handle customer complaints and coordinate with relevant departments for timely resolution.
- Maintain proper records of customer interactions, complaints, enquiries, and resolutions.
- Follow up with customers regarding pending issues, orders, services, and requests.
- Coordinate with Sales, Accounts, Dispatch, Operations, and other departments as required.
- Provide customers with regular updates regarding order/service status.
- Make follow-up calls to existing customers to ensure customer satisfaction.
- Escalate complex or unresolved issues to the concerned manager.




- Maintain customer databases and update information accurately.
- Prepare daily/weekly customer support reports as required.

Required Skills:
- Valuable customer handling and interpersonal skills.
- Strong listening and problem-solving abilities.
- Good follow-up and coordination skills.
- Ability to handle customer complaints calmly and professionally.
- Good telephone etiquette.
- Ability to multitask and work under pressure.
- Positive attitude and customer-oriented approach.
- Good Hindi and English communication skills.

Experience
- 1-3 years of experience in Customer Support, Customer Service, Telecalling, Sales Support, or a similar role.
- Freshers with good communication skills may also be considered.

Key Performance Indicators (KPIs)
- Customer satisfaction and complaint resolution.
- Response time to customer enquiries.
- Timely closure of customer complaints.
- Quality and accuracy of customer communication.
- Follow-up ef

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