About Us

Job Summary

Key Responsibilities
- Assist customers with software installation, onboarding, and basic troubleshooting.
- Resolve customer issues promptly or escalate them to the technical team when required.
- Maintain accurate records of customer interactions and support tickets.
- Follow up with customers to ensure timely issue resolution.
- Guide customers on product features and best practices.
- Coordinate with the development and testing teams for bug reporting and issue tracking.
- Provide product demonstrations and user training whenever required.
- Collect customer feedback and share improvement suggestions with the product team.
- Ensure high levels of customer satisfaction through professional and courteous support.

Required Skills:




- Excellent verbal and written communication skills in English, Hindi, and Marathi.
- Strong problem-solving and analytical skills.
- Ability to learn current software quickly.
- Good time management and organizational skills.
- Positive attitude and customer-first approach.

Eligibility
- Graduate in any discipline.
- Freshers with excellent communication skills are welcome to apply.
- Experience in customer support, technical support, or SaaS products will be an added advantage.

Job Type
- Full-time

Work Location
- Office-based

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Executive (Paud Road)
🏢 Abhinav IT Solutions
📍 Paud Road