Key Responsibilities

Customer Engagement
- Welcome customers during site visits post booking and explain the project status and upcoming milestones.
- Educate customers on the complete post-sales process, including:
- Booking,AllotmentAgreement RegistrationPayment Milestones, Construction Progress,Home Loan Coordination,Pre-Handover Inspection,Handover Process,Registration and Possession
- Address customer queries confidently and ensure timely resolution through coordination with the Head Office CRM team.

CRM Process Coordination
- Coordinate on daily basis with Head Office CRM for customer requirements.
- Track customer documentation and ensure timely submission.
- Support agreement execution, registration scheduling, and loan documentation.
- Monitor milestone achievements and communicate updates to CRM.

Site Coordination
- Arrange customer site visits and inspections during the handover.
- Coordinate snag rectification during Pre-Delivery Inspection.
- Track closure of customer observations before handover.

Customer Communication
- Provide proactive construction updates.




- Explain project delays, approvals, statutory milestones, and expected timelines professionally.
- Build customer confidence through transparent and consistent communication.
- Ensure all customer interactions are updated in the CRM system.

Documentation & Reporting
- Maintain records of customer interactions, complaints, and commitments.
- Prepare daily and weekly status reports.
- Update CRM dashboards and MIS reports.
- Escalate critical customer concerns to the CRM Manager.

Cross-Functional CoordinationWork closely with:
- Sales,Projects,Facility Management

to ensure seamless customer experience.Key Skills
- Excellent verbal and written communication.
- Robust customer handling and conflict resolution skills.
- Ability to explain technical and construction updates in simple language.
- Coordination and stakeholder management.
- Good knowledge of MS Office and CRM/ERP software.
- Probl

📌 CRM Executive (Bengaluru)
🏢 bren
📍 Bengaluru