Job Description

Support Task ListTask Scope

Administration
- User and password control
- Check and maintain access control
- Routine connection tests

Change & Configuration ManagementNetworking configuration
- Port configurations
- IP configuration
- VLAN configuration
- VPN (as applicable)
- Multicast (as applicable)
- MPLS (as applicable)
- DHCP/PPP/ Firewall/ NAT

Advanced Configuration (as applicable)
- Logical Router / Instance
- Routing Table
- HSRP
- QoS / ToS
- Load Balancing - Round robin, Least connections, Least response, etc.
- Content Switching - URL based or Rule based
- Compression enabling - Basic or App Xtreme
- TCP Offloading for Web protocols
- Server Offloading
- Security Profile Configuration
- SSL VPN’s - Configuration of licenses

Incident/Fault Management
- Response to alerts generated by systems or problems reported by customer
- Troubleshooting, root cause analysis and identification of problem areas
- Escalation of hardware problems to the hardware vendor/Customer




- Resolution of problems through configuration changes/ re-installations / replacements

Hardware Support
- Monitor basic hardware and VPN resources through the tool
- Escalate hardware failures to hardware OEM vendors / Customer
- Assist the hardware vendor to identify the problem area

Performance Management
- Monitor performance parameters (details of monitored parameters available in the Infrastructure Monitor spec sheet)
- Respond to performance degradation
- Conduct troubleshooting, root cause analysis and identify the bottlenecks
- Suggest de-bottlenecking solutions.

Operations Support
- Taking configuration backups
- Cleaning of system log
- Restoration of configuration when required
- Trouble ticket logging, update and closure

Other tasks
- Upgrades and Updates of devices
- Network-related issues
- Quarterly audit of Firewall rules and remediation
- Quarterly review of configurations of Network / Security devices.
- Hardening of Network / Security devices.
- Remedia

📌 Technical Consultant (Mumbai)
🏢 Value Point Systems
📍 Mumbai