Job Description - Process Trainer

Position: Process Trainer
Department: Operations / Training
Location: Noida

Job Summary

Key Responsibilities
- Conduct induction and process training for new joiners.
- Deliver training on Banking and FASTag products, customer service skills, call handling, and compliance requirements.
- Prepare and maintain training materials, SOPs, and process documentation.
- Conduct mock calls, assessments, and certification tests.
- Identify knowledge gaps and conduct refresher training sessions.
- Monitor trainee performance during nesting and provide coaching support.
- Coordinate with Operations, Quality, and Team Leaders to improve agent performance.
- Ensure adherence to banking regulations, process guidelines, and customer service standards.
- Track training effectiveness and prepare MIS reports.

Requirements:
- Graduate in any discipline.
- Minimum 1-3 years of experience as a Process Trainer in a BPO, Banking, Customer Service, or FASTag process.




- Strong knowledge of inbound customer service operations.
- Excellent communication, presentation, and coaching skills.
- Positive understanding of quality parameters, compliance, and customer experience metrics.
- Proficiency in MS Office and training management tools.

Preferred Skills
- Experience in Banking, FASTag, FinTech, or BFSI processes.
- Ability to create engaging training content and learning modules.
- Strong analytical and problem-solving skills.

Salary

As per company standards.

Role Objective

The Process Trainer will be responsible for developing and enhancing the skills of customer service representatives handling inbound Banking and FASTag queries, ensuring high-quality customer interactions, process compliance, and operational excellence.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Process Trainer (Noida)
🏢 Onecx Techservices
📍 Noida