Key Responsibilities:
- Ensures locations by utilizing limo anywhere, text msg, Fleetmatics GPS, all available communication tools and reporting any service deviations to Management, Fleet Manager or IT. Additionally, report any unsafe driving witnessed on GPS to management and chauffeur department.
- Work with Affiliates in booking, assigning, follow through, confirm, report service concerns as with any active order.
- Responsible for all service deviation notifications that need to be sent during their shift including updates to Management, Chauffeur Dept and Fleet.
- Acquire a detailed knowledge of every aspect of dispatch stations, airport, base, and bus along with exceptional ability to dispatch every station.
- Monitors all operating functions to ensure maximum efficiency and coordinates customer service, dispatch, fleet, and driver resources.
- Learn contingency plans to cover emergency situations, vehicle breakdowns i.e. power outage, weather, building disruptions, phone outage, etc.
- Is aware of daily inventory of keys and vehicle documentation.




- Educate and develop a comprehensive understanding of all aspects of our different clients' needs and requests.
- May be called upon to plan out and assign the board assuring enough coverage for both the airport and base.
- Pre-assign VIP or affiliate trips using qualified chauffeurs.
- Watch for busy times when farmouts may be needed and secure them.
- Stage cars I areas where our clients are likely to call for how soon trips.
- Plan ahead looking for busy hours in certain areas or out of area trips.
- Check for special requests and assure the assigned chauffeurs are meeting the request.
- Use their knowledge of bookings and the chauffeur daily activity for fair scheduling.
- Take charge of service issues including sending them out to management with complete notes and details. To the best of your ability handle service issue with the client at time of occurrence, using best judgement to offer discounts to close

📌 Customer Care Executive (Hoshiarpur)
🏢 Chauffeur on Demand
📍 Hoshiarpur