Roles and responsibilities:
- Identify customers needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.
- Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption.
- Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.
- Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software.
- Have thorough knowledge of the product while continuously working towards the product’s improvement.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.




- Flexible and receptive to change for continuous product transformation.
- Must have:
- Any graduate with 0-2 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
- Willingness to work on the night shift.
- Passion towards an amazing customer experience.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge of common apps and technologies in a qualified environment.
- Ability to simplify complex technical concepts for easy understanding.
- Strong organisational skills and attention to detail.
- Proactive problem-solving mindset to effectively address customer needs.
- Growth mindset and excitement to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.

Workspace requirements:
- Private workroom with the ambience to handle calls.
- Ready for video calls at

📌 Test - Business Operations (Bengaluru)
🏢 FULL Creative
📍 Bengaluru