Job title: Workday Support Specialist
- Location: Hyderabad

ABOUT THE FUNCTION

The People Services Technology & Solutions (PPLS) team is a key enabler of Opella's HR digital transformation. It leverages technology to streamline HR processes, optimise system performance, and support operational teams. Following the Workday Greenfield Go-Live, the team ensures business continuity through a hybrid, AI-enabled support model spanning Level 0 (AI self-service) to Level 3 (product ownership).

The L1 Support team acts as the single, centralised first human support layer — close to the business — providing triage, user guidance, demand validation, and operational resolution for Workday-related queries and incidents.

PURPOSE OF THE ROLE

As a Workday L1 Support Specialist, you are an essential member of the first human support layer for Workday at Opella. This is a junior, structured-entry role designed to build deep Workday operational expertise over time. You will handle day-to-day support requests, execute mass data loads following documented procedures,



maintain and refresh standard reports, and ensure every ticket is accurately triaged, resolved, or escalated with full documentation. You will work closely with Senior Specialists who will guide, coach, and review your work, helping you grow into an independent Workday practitioner. You will also contribute directly to the AI-enabled support vision by maintaining an up-to-date knowledge base for OpellaGPT and ServiceNow HRSD.

KEY RESPONSIBILITIES

1. Foundation & Workday Operations
- Handle standard foundation data requests: access provisioning, position management support, and supervisory organisation queries, following documented runbooks.
- Execute pre-approved Standard Service Requests (SSRs) under defined procedures: role assignments and standard data updates.
- Perform first-line incident diagnosis: identify the issue, guide users to resolution, and triage to senior colleagues or L2 as needed with full, structur

📌 Workday Support Specialist (Hyderabad)
🏢 Opella Healthcare Group
📍 Hyderabad