About the Role:
Key Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for assigned clients.
- Build robust relationships with brand owners and stakeholders.
- Conduct weekly, monthly, and quarterly business reviews.
- Understand client objectives and translate them into actionable plans.
- Manage client expectations and ensure timely resolution of concerns.
Account & Marketplace Management:
- Manage Amazon Seller Central and Vendor Central accounts.
- Monitor account health, sales performance, inventory levels, and operational metrics.
- Coordinate catalog, content, pricing, promotions, and marketplace activities.
- Identify growth opportunities across Amazon and other marketplaces.
Amazon Advertising & Growth:
- Manage and optimize Amazon PPC campaigns.
- Monitor campaign performance, ROAS, TACOS, ACOS, and other advertising KPIs.
- Work with internal teams to improve listings, conversions, and sales performance.
- Recommend strategies for revenue growth and profitability improvement.
Performance & KPI Management:
- Own client KPIs and service delivery commitments.
- Track business performance against agreed targets.
- Prepare and present weekly and monthly performance reports.
- Drive continuous improvement initiatives to enhance account performance.
Project Coordination & Execution:
- Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams.
- Ensure timely completion of client deliverables.
- Maintain project timelines, action trackers, and follow-up schedules.
- Escalate risks and challenges proactively.
Documentation & Reporting:
- Maintain client SOPs, process documentation, and project trackers.
- Prepare business reviews, performance dashboards, and meeting notes.
- Ensure proper documentation of client requirements and action plans.
Required Skills & Qualifications:
- 3-5 years of experience in Amazon Account Management, Marketplace Operations, or eCommerce Client Manage
📌 Key Account Manager (Mumbai)
🏢 Ergode
📍 Mumbai