Job Title: CRM Manager — Site-Based Client Relations (Construction)

Location: In office (construction sites) with office visits as required; based in Gurugram (frequent travel across project sites)

Position Type: Full-time

About the Role

We are seeking an experienced CRM Manager who will be the primary client-facing contact at construction sites, responsible for building and sustaining strong client relationships, managing communications, capturing client feedback, and ensuring customer satisfaction throughout the construction lifecycle. The role blends relationship management, field presence, and CRM system stewardship to deliver outstanding client experiences and support project delivery.

Key Responsibilities

Client relationship management: Serve as the main point of contact for clients at assigned construction sites; build trust and maintain professional relationships from pre-construction through handover and post-handover support.

On-site presence: Regularly attend site meetings, walkthroughs, coordination sessions,



and client visits; represent the company in client-facing interactions and ensure client concerns are promptly addressed.

Issue resolution: Log, track, prioritize, and drive resolution of client complaints, queries, and change requests in coordination with project managers, site engineers, and subcontractors.

Communication management: Provide clear, timely updates to clients on project progress, milestones, delays, and variations; prepare and present periodic client reports and meeting minutes.

CRM system ownership: Maintain and update the CRM platform with client records, interactions, tickets, feedback, and lifecycle data; ensure data quality and generate client reports and dashboards for stakeholders.

Client feedback & improvement: Run satisfaction surveys, capture feedback at milestones, analyze trends, and recommend process or service improvements to the project and customer service teams.

Contract & handover support: Assist with chan

📌 CRM Manager (Gurugram)
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