Designation:
Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services
Role Summary:
The LOS Production Support Lead will be responsible for managing end-to-end production support for the Loan Origination System (LOS), ensuring system stability, high availability, and seamless business operations. The role involves leading the support team, driving incident resolution, stakeholder management, and continuous improvement of production processes.

Key Responsibilities:
- Ensure system availability, stability, and performance as per SLAs
- Manage and prioritize incidents, service requests, and problem tickets:
- Drive major incident management (P1/P2) and ensure timely resolution
- Perform and review Root Cause Analysis (RCA) and implement preventive measures
- Coordinate with business stakeholders, vendors, and internal tech teams:
- Own release support, deployment validation, and post-release monitoring
- Ensure batch jobs, APIs, and integrations are functioning smoothly
- Oversee data correction activities and critical production changes




- Establish and maintain SOPs, and knowledge base:
- Track and improve SLA adherence, TAT, and system uptime:
- Identify opportunities for automation and process optimization:
- Support audit, compliance, and regulatory requirements

Team & Stakeholder Management:
- Lead and mentor a team of support analysts (L1/L2):
- Act as the primary point of contact for business and senior stakeholders
- Drive governance calls, status reporting, and escalation management:
- Collaborate with product, development, QA, and vendor teams:
- Ensure proper capacity planning and shift/on-call management

Key Skills & Competencies:
- Solid understanding of Loan Origination Systems (LOS):
- Deep knowledge of lending lifecycle (Retail/SME/Corporate):
- Hands-on experience in incident/problem management tools (JIRA,)
- Strong knowledge of APIs, microservices, and third-party integrations:
- Understanding of SQL, databases, and t

📌 Sr. Application Support (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra